How To Purchase Tickets

1. This program's website only accepts purchases from members who have completed phone number and email verification. Before purchasing, please "join as a member" and complete the "phone number and email address" verification as soon as possible to proceed with the ticket purchase process. (If you do not receive the SMS for phone number verification, please click here.)
2. To ensure your rights, we strongly recommend not using Yahoo or Hotmail email addresses when registering as a member or filling out the contact email during checkout. This is to avoid issues such as blocked, missed, or spam emails that may prevent you from receiving the "order confirmation email".
3. After each order is successfully placed, an “Order Confirmation” email will be sent to you. Please note that due to various factors, the email may not be delivered successfully and is provided for notification purposes only. Not receiving the confirmation email does not necessarily mean that the transaction was unsuccessful.
   If you are unsure whether your order was successfully completed during the purchase process, please check your order status under “Orders” in your member account. All successful transactions will be displayed there.
   If you cannot find your order information or receive a notification stating that your order has expired or been canceled, it means the transaction was not successful and you will need to place a new order.
   If your payment fails, please try again using a credit card within the payment deadline.
4. You must answer the question correctly before purchasing tickets.
5. The KKTIX system does not have a fixed ticket clearing time. Tickets not paid for within the deadline will be released for sale intermittently. Consumers can check if there are any available tickets released.
6. KKTIX Website Ticket Purchase：
   • Each KKTIX account can purchase up to 4 tickets per show, with a maximum of 4 tickets per order. For example, if you purchased 4 tickets during the Cathay United Bank Cube Presale and 1 ticket during the Live Nation Taiwan Presale, you may only purchase up to 1 more ticket for the same show in General on Sale.
   • Cathay United Bank CUBE Credit Card Priority Ticketing is exclusively available to Cathay United Bank CUBE credit cardholders. Other card types are not eligible. Priority ticketing is limited to CUBE credit cardholders who have successfully activated their physical cards.
   • System-assigned seating only will be available, subject to the areas actually opened for sale. Seat selection by area is not permitted. The system will automatically assign seats in the best available area for the selected ticket price and will prioritize adjacent seats. If adjacent seats are unavailable at the time of purchase, non-adjacent seats will be assigned based on the number of tickets selected.
   • Payment method: Credit card (VISA/MASTER/JCB), ATM virtual account
   • To enhance online credit card payment security, the KKTIX ticketing system has implemented a more secure credit card 3D verification service. Members will receive an SMS verification code when purchasing tickets to ensure the card number belongs to the cardholder, providing a safer online transaction environment. (What is the credit card 3D verification process?)
   • Notes for ATM virtual account payment: Only debit cards issued by financial institutions in Taiwan with the “non-designated account transfer” function enabled are accepted. If the order amount exceeds NT$30,000, the ATM virtual account payment option will not be available. Please ensure payment is made within the deadline, otherwise the order will be automatically canceled.
   • Ticket collection method: FamilyMart ticket collection (handling fee of $30 per transaction, limited to 4 tickets, payable at FamilyMart convenience store counter)
   • Ticket Collection Period: Ticket pickup at FamilyMart FamiPort will be available starting 5 days before the event.
   • KKTIX ticket purchase process diagram explanation (Please click here)
   • FamilyMart FamiPort ticket collection explanation (Please click here)
   • When choosing FamilyMart FamiPort ticket pickup, do not pick up tickets immediately after placing the order on the website. You need to wait until the ticket pickup time is open. You can pick up tickets at any time from the start of the ticket pickup period to the day before the event, avoiding peak times to save your valuable time.
7. Instructions for Disability Tickets：
   • Only available for purchase on the KKTIX website. Please complete the "disability identity verification" the day before the event goes on sale. Verification cannot be guaranteed on the day of sale. Accounts verified on the day of sale cannot be guaranteed to successfully purchase tickets.
     
   • How to verify disability identity?  Click here.
   • Each disabled person, including a necessary companion, can purchase up to 2 tickets per event. The "necessary companion discount" must pass government identity verification to purchase companion tickets.
     
   • Disabled priority seats are allocated based on the areas, seats, and discounted prices planned by the organizer/venue and are available until sold out.
   • Ticket Prices:
     
     • B1 Level: NT$2,940 per seat
     • L2 Level: NT$2,690 / NT$2,440 per seat
     • L3 Level: NT$2,190 per seat
     • L4 Level: NT$1,940 per seat
   • System-assigned seating only will be available, subject to the areas actually opened for sale. Seat selection by area is not permitted. The system will automatically assign seats in the best available area for the selected ticket price and will prioritize adjacent seats. If adjacent seats are unavailable at the time of purchase, non-adjacent seats will be assigned based on the number of tickets selected.
     
   • Important Notices：
     1. Please bring valid identification when entering. If you fail to bring necessary documents, do not meet the qualifications, or are not the ticket holder, entry will be denied.
     2. If purchasing a discounted ticket for disabled individuals (including wheelchair seats), please present both the original disability certificate and ID at the entrance. Accompanying persons must enter together with the ticket holder (tickets cannot be used alone) for verification purposes.
        
        

Refund Procedures

According to the second ticket return plan of Laws & Regulations of“Ministry of Culture”,  tickets are refundable with 5% return handling fee for three days ONLY after you purchase them. For example:

• Tickets purchased on 2026/3/18 must be mailed to KKTIX before 2026/3/21. Tickets mailed out on and after 2026/3/22 for refund will NOT be accepted.
• Tickets purchased on 2026/3/19 must be mailed to KKTIX before 2026/3/22. Tickets mailed out on and after 2026/3/23 for refund will NOT be accepted.
• Tickets purchased on 2026/3/20 must be mailed to KKTIX before 2026/3/23. Tickets mailed out on and after 2026/3/24 for refund will NOT be accepted.
• Uncollected Tickets: If you wish to request a refund, please complete the form at the link below within the refund period.

[Credit Card] Refund Request Form – Uncollected Tickets
(Refunds will be issued only to the original credit card account; bank transfer to other accounts is not available.)

[Bank Transfer] Refund Request Form – Uncollected Tickets

• Collected Tickets: Refunds for collected tickets must be processed by mailing the tickets. Please send both the tickets and the KKTIX Refund Request Form via registered mail to:
  KKTIX Ticketing Department
  P.O. Box 060, Taipei Stadium Post Office, 105039 Taipei, Taiwan

KKTIX Refund Request Form (Credit Card Refund) – Refunds will be issued only to the original credit card account; bank transfers to other accounts are not available.

KKTIX Refund Request Form (Cash Remittance)

Please refer to the KKTIX Ticket Refund Policy for details on refund methods and processing times.

Notice

1. Please do not purchase tickets from auction websites or other non-officially authorized KKTIX channels, nor through unknown ticket agents. The organizer and KKTIX cannot guarantee the authenticity of tickets purchased through these means. To avoid potential fraud or transaction disputes and ensure your rights, the organizer and KKTIX will not be responsible for any issues, including denied entry at the event.
2. Any form of ticket resale at a higher price, whether labeled as service fees, transportation fees, or other charges, is illegal. According to the Social Order Maintenance Act Article 64-2 and the Cultural and Creative Industries Development Act Article 10-1, reselling tickets above face value may result in fines ranging from ten to fifty times the ticket price, imposed by the local government. Do not attempt this.
3. Each person must hold a valid ticket for entry, including children. For safety reasons, children under 10 years old must be accompanied by an adult to enter for all areas.
4. Tickets are considered valuable documents; please keep them safe. Lost, damaged, burnt, or unrecognizable tickets will not be reissued.
5. If you lose your tickets, please report to the local police of the venue for a "Lost Item Report Form." Present the form along with valid proof of purchase and identification before entry. Entry will be granted after confirming no other ticket holder has the same ticket. Altered, photocopied, or scanned tickets are invalid. For more details, please contact KKTIX Customer Service Center.
6. Cameras, camcorders, DV recorders, and audio recorders are not allowed. Unauthorized photography, video recording, and audio recording are prohibited.
7. Outside food and beverages, metal objects, glass containers, PET bottles, laser pointers, fireworks, and other dangerous items are not allowed.
8. Each venue has its own entry regulations. Ticket holders must comply with these rules. Latecomers must follow the venue's regulations.
9. Consumers must use their real names and provide valid personal information when purchasing tickets. If purchasing on behalf of friends or family, you must obtain their consent. Using false information to buy tickets violates Article 210 of the Criminal Code ("Forgery of Private Documents") and the Cultural and Creative Industries Development Act Article 10-1-3, which states that using false information or other improper means to purchase tickets may result in up to three years imprisonment or a fine of up to NT$3 million. The organizer and KKTIX reserve the right to cancel such orders immediately.
10. Except for those areas, if your view of the main stage is blocked, please notify staff within 10 minutes of the show beginning. If the on-site staff who confirmed your seat is indeed obstructed, we will adjust where possible. If no alternative seats are available, you may request a full refund. No requests for seat changes or refunds will be accepted after this time.
11. Please read the terms and conditions carefully before purchasing. Once a ticket is successfully purchased, it is considered that you agree to all the aforementioned terms and conditions.